Christmas opening times: We will be closed from Thursday 23rd December 2021 and will be back Tuesday 4th January 2022.
Last deliveries will go out on the 22nd of December 2021, so please order early if you need your goods delivered before our shutdown. Thank you!

Thermal Printer Technical Support

We provide a comprehensive and fully integrated thermal printer technical support back up, including full field support. In addition, a qualified and experienced telephone ‘help-desk’ team is on hand to ensure peace of mind for all customers.  You can get support with software integration, on and off-site training, hardware servicing or consumables advice. Many of our ‘blue-chip’ customers rely on us to ensure that production lines will not be interrupted by a shortage of labels, or a failure of hard or software.

Continuous operation within any manufacturing or distribution business is guaranteed by loan machines/loan operators or even rapid turn-around off-site label production, should an urgent need arise.

Looking for Thermal Printer Technical Support?

Contact our customer support staff today!

Thermal printer technical support !

One of the key areas covered by our helpful technical support service department is that covering back-up for thermal printers. Every Zebra label printing system supplied by Customark is supported by our comprehensive technical service organisation.

This enables us to offer a flexible approach that is tailored to meet your individual requirements, whether for occasional batch label producers or the critical just-in-time demand of busy multi-printer units.

We can supply Zebra machine spares for all printers that we support; these include Thermal Printheads and Circuit Boards right through to spare nip rollers and internal cables. All can be supplied to help keep your down-time to a minimum.

Alternatively, if you take a label printer service contract out with us all parts expect printheads (and their fittings) is covered under the 12-month fee. This does exclude printer misuse.

Our helpdesk offer two levels of support via our label printer service contracts:

  • 4 by 4 (4 hour response and 4 hour fix or loan)
  • 8 by 8 (8 hour response and 8 hour fix or loan)

​Please contact our Help Desk Manager – Mark Totney to discuss contract prices on 01384 264700 or alternatively email sales@customark.co.uk

CONTACT US REGARDING Thermal Printer Technical Support

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