Technical Support

We provide a comprehensive and fully integrated thermal printer technical support back up, including full field support. In addition, a qualified and experienced telephone ‘help-desk’ team is on hand to ensure peace of mind for all customers.  You can get support with software integration, on and off-site training, hardware servicing or consumables advice. Many of our ‘blue-chip’ customers rely on us to ensure that production lines will not be interrupted by a shortage of labels, or a failure of hard or software.

Continuous operation within any manufacturing or distribution business is guaranteed by loan machines/loan operators or even rapid turn-around off-site label production, should an urgent need arise.

One of the key areas covered by our helpful technical support service department is that covering back-up for thermal printers. Every Zebra label printing system supplied by Customark is supported by our comprehensive technical service organisation.

This enables us to offer a flexible approach that is tailored to meet your individual requirements, whether for occasional batch label producers or the critical just-in-time demand of busy multi-printer units.

We can supply Zebra machine spares for all printers that we support; these include Thermal Printheads and Circuit Boards right through to spare nip rollers and internal cables. All can be supplied to help keep your down-time to a minimum.

Alternatively, if you take a label printer service contract out with us all parts expect printheads (and their fittings) is covered under the 12-month fee. This does exclude printer misuse.

Our helpdesk offer two levels of support via our label printer service contracts:

  • 4 by 4 (4 hour response and 4 hour fix or loan)
  • 8 by 8 (8 hour response and 8 hour fix or loan)

​Please contact our Help Desk Manager – Mark Totney to discuss contract prices on 01384 264700 or alternatively email sales@customark.co.uk